FAQs Help
Overview of iTS

Q. Introduction to iTownStore
A. iTownStore provides your town an online storefront for all types of organizations, including businesses, educational institutions, charities, athletic clubs, etc. to sell promotional products and apparel printed with their groups unique images. We provide the user a virtual "store" for the sale of our catalog of products. Our Partnership Program allows each group to utilize their images on products to raise money through online fundraising and sales of their printed ideas.

Q. What type of products do you offer?
A. We offer all types of apparel and promotional products. Click Here to browse our catalog.

Q. Do you offer embroidery?
A. Yes. Please Contact us for details.

Q. What guarantee does your company offer?
A. We guarantee that the product you design will be manufactured without material or design flaw, or we will replace your item or refund your money.

Q. How can I get a price quote?
A. All of the products you select will be tallied in your shopping cart. For special orders or requests that cannot be processed through our shopping cart feature, please call our offices at (203) 202-2930 and ask to speak to a Sales Representative.

Q. What are your business hours?
A. Monday through Friday, 9am to 5pm EST

Q. Contact Information
A. Check out Contact Us for information on how to contact us by phone, email or in person.

Q. Do you charge sales tax?
A. If your order is taxable, your shopping cart will include your state's aplicable tax and will be included in your total.

How To Register Your Town

Q. My town is not listed in iTownStore. How do I register it?
A. Your town, will automatically be registered when someone creates a store in your town.

What types of stores are there?

Q. What is a Commerce Store?
A. A commerce store can be set up by a person or group who wants to allow other users to purchase their iTownStore customized items. The store "owner" simply has to set up a password protected account to open up a store. The store would be associated with the Town in which it is located and can then be customized with its own image. The store "owner" can upload their own artwork and add specific iTownStore Catalog products to the store. Only iTownStore catalog products may be used. The logos or other artwork can be applied to iTownStore products and then the store owner can send a link of this customized product for purchase to anyone they want.

Q. What is an Advertising Store?
A. An Advertising store is currently a free service offered by iTownStore to someone who doesn't want to sell customized products, but who wants to advertise their business on our website. The store owner can provide a weblink and business address. In the near future the store owner will be able to upload coupons or other information.

Q. What is a Free Listing Store?
A. An Free Listing is a store that provides basic information about the business including the name of the store, business address and a weblink.

How To Open a Store

Q. How do I open a store?
A. To open a store, simply complete the on-line registration form Click Here. iTownStore will have your store open and running within 24-48 hours. If iTownStore has any questions regarding uploaded images, we will contact you.

Q. Can anybody Open a Store?
A. Yes, however, if are under the age of 18, you must have the involvement of a parent or guardian.

Q. Can I open more than one store?
A. Yes, you may be the owner of more than one store.

Partner Program Information

Q. What is the Partner Program and how does it work?
A. Our Partner Program allows you to raise money through every purchase made through your iTown Store.

Q. What are the benefits to being in the Partner Program?
A. As a Partner, you will receive a percentage from every sale made in the store you set up for fundraising.

Q. Does it cost anything to become a Partner?
A. No. Becoming a Partner is absolutely Free!

Q. How can I sign up to be a Partner?
A. Please call us at (203) 202-2930 and ask to speak to a Sales Representative.

How to Upload Art

Q. What art file formats do you accept?
A. The preferred type of file would be a high-resolution jpeg, png or gif files (300 dpi).

Q. Will my image be as clear as my photograph or printout?
A. Depending on the product you print, your results will vary. Process printing on textiles is of a lower resolution than ink on paper. While the color and image quality are good, they are not as crisp or detailed as a photograph. Textiles are printed at 55 dpi whereas color pictures can print at upwards of 200 lpi.

Refunds are not given because an image on a shirt doesn't equal the print quality of a photo.

Q. What if I need help with my design?
A. A member of our staff can review your work submitted for printing. If you are having difficulty working out your design, our Staff can help you through the process.

Q. What happens when I save a design?
A. You can access your saved design through the Login and make changes to it. If you save a design, it does not obligate you in any way to make a purchase.

Ordering and Payment Information

Q. What type of products do you offer?
A. We offer all types of apparel and promotional products. Click Here to browse our catalog.

Q. What forms of payment do you accept?
A. We accept Visa, Mastercard, American Express, PayPal and Discover. All orders are processed securely using Pay Pal.

Q. Do you charge sales tax?
A. If your order is taxable, your shopping cart feature will include your states applicable tax, and will be included in your total.

Q. Can I purchase multiple items with the same imprint?
A. Yes. For instance, both blue, long, short-sleeve t-shirts and red sweatshirts could be ordered with the same white imprint.

Q. Can I cancel and/or alter my order?
A. Alterations or Cancellations are only honored if they are made prior to the end of business 5pm (EST) the same day the order was placed.

Q. How long does it take for items to be made and shipped?
A. Standard turnaround time is 10 business days.

Q. How can I update my account information?
A. Click on My Account,complete the login, if you are not already logged in and go to the My Account section, where you will see the option of changing your account information, including your password.

Bulk Ordering

Q. What is a Bulk Order?
A. A Bulk Order is an order of twelve (12) or more of the same product. You may choose any size and color, but the design must be the same.

Q. Can I order in bulk?
A. Yes. Anyone can order items in bulk.

Q. What is the minimum purchase?
A. The minimum purchase is twelve (12) per product.

Q. Can I return a Bulk Order?
A. No. All Bulk orders are customized and therefore are non-refundable.

Q. Can I upload a custom logo?
A. Yes.

Q. What are the personalization features?
A. Personalization features depend on the product, but can include: Name, number and/or year.

Q. How long does it for items to be made and shipped?
A. The standard turnaround time is ten (10) business days.