iTownStore’s orders are generally delivered within 10-12 business days. Customers concerned about meeting deadlines should contact a Service/Sales Representative. Rush orders are available for a rush charge and are delivered in 7 days.
From time to time we may experience delays in our production process, due to but not limited to, unforeseen increases in demand, holidays, third party vendor logistics, work stoppage, power failures, and a variety of other variables that could adversely affect the daily operations of iTownStore.
iTownStore offers a 30-day money back guarantee for the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e. the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer. If you would like to return or exchange an item, please contact us at firstname.lastname@example.org prior to returning the product. Shipping charges are not refundable.
If an item is received damaged or incorrect from which that was ordered, we will correct the mistake with no further charge to you within 30 days of receipt. Items received damaged must be returned with the original packaging.
Due to all items being customized there is no guarantee for the opportunity of resale. Bulk Orders are customized and therefore non returnable, non-refundable and non exhangeable. As always we will accept returns for damaged or misprinted goods.
We only honor alterations made by the end of business (5pm EST) the same day an order is placed.